The digital economy relies on intelligent interconnectivity between organizations and the individuals they serve. All people need, want, and expect to be reliably reached anywhere and anytime their personal safety, families, and livelihoods are at risk.
In an unpredictable world, it’s critical that businesses, schools, and governments enable essential connectedness and manage real-time, measured responses to help maintain well-being, efficiency, and productivity.
Preparation is key as the complexity of planned and unplanned events continue to rise. However, many organizations today are investing more time preparing for disruptions that they think might happen compared to the actual time spent on those that actually occur. Additionally, when faced with greater frequency and the impact of these disruptions, leaders are challenged to notify and validate the status and safety of affected persons, act to protect facilities and assets, and reestablish workflows and supply chains in minutes, not days.
When moments matter: Connecting action and empathy
One of the main reasons for this struggle is the traditional “siloed” approach to business continuity that some organizations take. Some still rely on manual efforts to access invalid data in fragmented systems, examine disparate news feeds, activate plans using call trees, and track results in spreadsheets.
Successful entities will shift to a digital approach to better manage how data, processes, and people across functions can work together seamlessly to enable a resilient organization, an entity where your business can monitor risk alerts and respond to disruptions in minutes rather than days.
We see a not-too-distant world where experts have a single, integrated view of validated HR data, a syndicated news feed that aggregates alerts and enables a quick response, and intelligent, multichannel interconnect services that can reach anyone, anywhere, anytime. Organizations will no longer piece together technologies to achieve their resiliency goals. In the end, these companies can increase their Duty of Care, offer greater empathy and security to their stakeholders, and deliver a stronger, more sustainable competitive advantage.
A world in which enterprises can better connect to its employees will enable businesses to become more resilient and empathetic. Emboldened with this resiliency, companies who recognize the value of connectivity will be better positioned to secure a competitive edge.
