In the G2 Summer 2024 Reports, SAP Commerce Cloud, SAP Emarsys, SAP Sales Cloud, and SAP Service Cloud have once again earned leadership rankings across multiple categories. Building on its previous success, SAP’s customer experience solutions secured 78 leader badges across multiple market segments and geographical regions.
We’re proud of this achievement, which includes an impressive 24 TOP 3 rankings.
Our consistent performance in the G2 reports is a testament to the transformative impact our solutions have on our customers’ operations and overall business success.
Here’s a snapshot of SAP’s global rankings in the G2 Summer GRID report:
SAP Commerce Cloud – Leader in omnichannel commerce, order management, and e-commerce platforms.
SAP Emarsys — Leader in marketing automation, location-based marketing, e-commerce personalization, and loyalty management
SAP Sales Cloud – Leader in CRM and sales analytics.
SAP Service Cloud – Leader in customer self-service, Live Chat, and helpdesk
Smarter sales, service, e-commerce.
Get the ultimate CX AI toolkit HERE.
G2 Summer 2024 Reports: Trusted peer reviews
What makes the G2 reports so compelling is that they’re based on real reviews from real customers. G2 is a trusted software marketplace for peer reviews, providing insight that companies rely on to guide their tech purchasing.
“While there are over 150,000 different software products and services featured on G2, only the highest ranked are recognized each quarter according to their category, company size, geography, and report type,” said Sara Rossio, Chief Product Officer at G2.
“These reports serve as valuable, tailored lists for buyers conducting research in their purchasing journey,” she added. “We extend our congratulations to those vendors who have achieved a coveted spot in a G2 report, driven by insights from real customer feedback.”
What our customers are saying
SAP’s leadership position in the G2 Summer Reports 2024 is a direct result of the unwavering support from our customers. We’re grateful to those who shared their valuable feedback on the G2 platform.
Here’s what users said about SAP Commerce Cloud:
“Powerful tool for digital commerce.” (Read the full review here)
“What I like most about SAP Commerce Cloud is how well it connects with other SAP systems like ERP and CRM.” (Read the full review here)
Here’s what users said about SAP Emarsys:
“Very intuitive system! I love the way it uses all the data we collect from our audience to create a well planned communication.” (Read the full review here)
“I think Emarsys is a very smart tool for marketing automation, and what is most important is that it’s really easy to use.” (Read the full review here)
“Very good training” (Read the full review here)
Here’s what users said about SAP Sales Cloud:
“Brilliant how it gives us a unified view of our customers, with AI-driven insights, recommendations, generative data and analytics.” (Read the full review here)
“SAP has allowed us to plan and make better decisions related to our sales with its intelligent and captivating insights into our sales data.” (Read the full review here)
Here’s what users said about SAP Service Cloud:
“This software has positively changed our customer support processes by providing real-time analytics, robust automation capabilities, and efficient service management tools.” (Read the full review here)
“One of the best software [solutions] for ticketing & customer service” (Read the full review here)
Share your feedback on G2 here for SAP Commerce Cloud, here for SAP Sales Cloud, or here for SAP Service Cloud.
