SAP Commerce Cloud, SAP Sales Cloud, and SAP Service Cloud have won 2025 Buyer’s Choice Awards from TrustRadius, a leading B2B software review platform.
The TrustRadius Buyer’s Choice Awards, formerly called the Best of Awards, are based entirely on verified, unbiased customer reviews. They rate products that excel in three critical areas: capabilities, value for price, and customer relationship.
According to TrustRadius, the Buyer’s Choice Awards have higher standards for qualification than the previous awards. In order to qualify, vendors needed 10 or more new reviews between Jan. 1 and Sept. 26 of this year, and at least 75% of reviewers choosing their product as the best in all three areas.
At SAP, we’re honored to receive this recognition, which underscores our commitment to delivering exceptional customer experience solutions that drive business success today. We’re grateful to our customers for their continued support and trust.
2025 TrustRadius Buyer’s Choice Awards
In hyper-competitive markets with customer expectations always growing and changing, organizations must focus on delivering top-notch CX to differentiate themselves and build lasting customer loyalty. SAP understands the vital role that CX plays in driving business growth and competitive advantage.
“SAP Commerce Cloud, SAP Sales Cloud, and SAP Service Cloud winning the TrustRadius Buyer’s Choice Award is a testament to their impact in empowering businesses to create seamless, end-to-end customer experiences,” said Allyson Havener, SVP of Marketing and Community at TrustRadius.
“We’re thrilled to celebrate SAP for its commitment to innovation and for building a trusted platform that meets the complex needs of modern businesses,” she added.
During the evaluation process, reviewers are asked if products and their support teams live up to expectations, and if would they buy the product again. These answers shape whether or not a product is chosen as best in the three key areas: capabilities, value for price, and customer relationship.
What our customers said
Below are few reviews from users of SAP customer experience solutions.
Here’s what users said about SAP Commerce Cloud:
“SAP Commerce Cloud is an advanced enterprise e-commerce platform offering businesses comprehensive tools to enhance their journey.” (Read the full review here)
“SAP Commerce Cloud on CCV2 makes life easier as there is no need of having big experience in the dev-ops side as build and deployment pipelines are already available. Also, there is zero downtime which is saving business as the site is always available.” (Read the full review here)
Read all the SAP Commerce Cloud review on TrustRadius here.
Here’s what users said about SAP Sales Cloud:
“One of the most outstanding features of SAP Sales Cloud is its easy integration with our existing SAP ecosystem. This was essential because we used S/4HANA in our operations.” (Read the full review here)
“Increased sales speed, performance, and analysis. Having better leveraged the customer base, we will now focus more on lead generation and portfolio retention. For us, it’s a big step forward.” (Read the full review here)
Read all the SAP Sales Cloud reviews on TrustRadius here.
Here’s what users said about SAP Service Cloud:
“It is well suited for B2B ticket-related processes, especially when integration with SAP ERP is required.” (Read the full review here)
“SAP C4C had seamless integration with other systems where as we also found the layout and frontend was very user friendly.” (Read the full review here)
Read all the SAP Service Cloud reviews on TrustRadius here.
Click here for Commerce Cloud, Sales Cloud, Service Cloud, to read all customer reviews on TrustRadius.
