Shep Hyken
Customer service and experience expert
Shep Hyken is a customer service and experience expert, researcher, and a New York Times and Wall Street Journal bestselling author. Shep works with companies and organizations that want to build loyal relationships with their customers and employees. His articles have been published in hundreds of publications, and he’s the author of eight books, including his latest, I’ll Be Back: How to Get Customers to Come Back Again and Again.
