See how customer experience impacts every step of the buyer journey to maximize your SAP solution investments on our self-guided tour.
(The stages of the self-guided tour are noted on the map above by the numbers in yellow.)
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Central Showcase: See how all of SAP’s solutions work together – not just within an organization, but across an entire value chain. The central showcase tells the story of how a product (vegan ice cream) goes from farm to consumer. You’ll see first-hand how farming, sourcing, manufacturing, delivery, and the consumer experience can be transformed and connected – and how the entire process can be monitored and controlled.
Next, extend your experience from the central showcase at Sapphire and learn how SAP CX solutions support the cross-industry process and make the food network more intelligent and sustainable.
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From Farm to Consume with SAP Customer Experience: Explore how a connected manufacturing, commerce, and retail experience enables teams to drive revenues while optimizing profitability with efficient operations and fulfillment. SAP is uniquely positioned to bring contextual customer data together across the entire customer experience, including operational back office data to target your best customers with AI-driven, privacy-first personalization at scale.
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CX for Retail and Consumer Products Industries: See how you can speed time to market, gain end-to-end value chain visibility, and personalize experiences that win customers for life with our intelligent CX solutions for retail and consumer products by taking a deep dive into our farm to consume story from a retail and CP lens.
With intelligent CX for consumer products, SAP delivers digital transformation capabilities to help you scale and tap enterprise wide data to engage consumers and customers in a meaningful way, increase customer satisfaction and loyalty, and boost profits. You’ll learn how CX helps you bring your products to retail stores, like S.MART, reach your target audience, and ensure that you have the perfect store experience every time.
CX comes together with S4 and BTP to bring systems and processes together to deliver differentiated experiences and greater operational efficiencies with intelligent CX for retail. You’ll learn how we help retailers create differentiated, convenient, omnichannel experiences across your physical and digital presence.
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CX for Manufacturing Industries: See how you can reduce end-to-end B2B complexity and drive revenue across the enterprise, from supply chain to everything as a service with our CX solutions for manufacturing as we take a deep dive into our farm to consume story from a manufacturing lens. Discover how SAP intelligent CX for manufacturing comes together with S/4, CPQ, SAP Customer Identity and Access Management, and SAP Field Service Management, and how they drive service efficiency and increase customer loyalty by providing customer service agents and field service technicians with the tools and resources needed to deliver service excellence.
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Business Technology Platform (BTP): Enhance customer experience with SAP BTP. See how you can increase revenues by delivering end-to-end experiences that make back office, front office, and external sources appear as one to your customer. You’ll also learn how to bring together all data, processes and interactions for analysis and planning to drive profitable revenue growth.