Customer Service Stats

SHOW ME THE DATA

Brands need great engagement, which means great service.

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A website alone isn’t enough – it needs to be mobile-optimized and mobile-first.

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Consumers are willing to pay more for an item if the company offers a great CX.

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If you’re not meeting customer expectations, you’ll lose them as customers.

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With service at the heart of your business, everyone wins. Keep customers tomorrow by delivering great service today.

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SHOW ME THE DATA

Customer Service Stats

Brands need great engagement, which means great service.

of consumers expect a response within an hour... even on weekends

More than 50%

A website alone isn’t enough – it needs to be mobile-optimized and mobile-first.

of Millennials contact customer service from a mobile device

43%

Consumers are willing to pay more for an item if the company offers a great CX.

of consumers expect companies to understand them

76%

If you’re not meeting customer expectations, you’ll lose them as customers.

of consumers ended their relationship with a company because the experience was not personalized enough

33%

With service at the heart of your business, everyone wins. Keep customers tomorrow by delivering great service today.